Q: What about setup/digitizing fees?
A: There is a one-time digitizing fee. Fees are waived on some large orders and some sales. Contact us to see
if you qualify for this, or to get a quote on your digitizing price.

Q: What is digitizing?
A: Digitizing is the process where we take your logo/text and create actual stitch paths for the machine to use to sew. This is not the same as having a vector file or cad file. Completely different process involved.

Q: How big can you stitch a design?
A: About 12x18 or 14x17. It all depends on the proportions of your logo. Contact us if you have a special requirement. I always make designs as large as possible.

Q: What is your turn around on your bulk hat orders.
A: Back on the truck shipping to you in around 1 week for standard hats, some specialty hats can take longer to arrive here in stock for us to embroider. We also generally give you a time frame upon ordering.

Q: Can I order just one hat?
A: Yes, however pricing on one hat is priced at near retail pricing.

Q: Can our club or company set up ordering in singles?
A: You know it man. Pay the one time digitizing of the hat and jacket/work shirt/hoodie file and we will create you a private store you can give the link to your members only to order as little as one at a time if they want. We can also offer you bulk pricing if your going to a event/meet and want to take several items with you to sell to your members at the event/meet. All club members will be verified before product is sent.

Q: How large can you sew on a hat?
A: Center Front is 5.5 x 2 high. Offset front panel is 2.75x2. In theory though we can sew 270 degrees on a hat without taking it off the machine, (roughly ear to ear).

Q: Do you have a stitch limit?
A: Nope, some of our jacket designs are 130,000 stitches for the back only.

Q: Can you do "Puff/Raised" Embroidery?
A: Yes, sure can at an additional fee. See our gallery for a few examples. Note though not all logos will work for this, its better if you have a logo with wider lettering/graphics. Thin lettering or too large of a filled area does not turn out well.

Q: Saw a Fox hat in the mall that was sewn on the bill and everywhere else, can you do that?
A: Not really, that type of hat is sewn before it was actually a hat, in other words they did the embroidery before sewing the hat together. Look close next time, the hat stitches are OVER the embroidered area.

Q: Can you put web addresses on a hat?
A: Yes at an additional fee, keep in mind though the smaller you go the harder it becomes to embroider.

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